The hidden costs are what normally spiral these budgets out of control. Here are the key culprits: In fact, a recent CRM report found that most businesses pay, on average, $1,800 on each user of their system over a five year period. You should also understand the CRM pricing models that exist, as some companies will tie you in into long contracts whilst others will allow monthly contracts - more on that below. Our CRM pricing guide has pricing info from a wide range of vendors to help you forecast baseline CRM costs This normally quadruples the setup cost at least. What we suggest is to add an hourly rate for internal time spent on the project. These are typically the bare minimum costs, even if you’re using a CRM out of the box you will need to set up the fields and operating protocols for your organization. The hidden costs of CRM implementation are potentially much bigger. The main costs of a CRM budget are listed below - but beware as these are only the transparent costs. Identify your key CRM costs as components of a budget
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